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Wont honor written warranty

Mr Appliance - Wont honor written warranty
Mr Appliance - Wont honor written warranty
Don't walk, Run from this company! I called them out to repair a 1.5 year old oven and they made an appointment for soonest which was 3-days out, then when the appointment day arrived and went I had to call and reschedule for a week later. They finally arrived and identified the problem, which was the igniter. I paid them $460 for the part installed (which is nearly the price of the oven brand new) and the part they installed failed 9-months later. They advertise a "Neighborly done right promise" which has a 1-year warranty on all parts and labor for residential homes, yet when I called them and they told me they don't participate in that..... So they don't participate in their written guarantee, WHAT A JOKE! This company is a SCAM, DONT USE!

User's recommendation: Don't honor advertised warranty.

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ID
#3276788 Review #3276788 is a subjective opinion of poster.
Location
Katy, Texas
Service
Mr Appliance Oven Repair
Loss
$460
Preferred solution
Full refund
New Reviewer

Refund

Called company to repair refrigerator that was not cooling. Tim came out and misdiagnosed problem. He said it was the start device which I ordered for $50 and he charged $99 for service call which will not be refunded. Called another company and they fixed the problem.
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ID
#3826293 Review #3826293 is a subjective opinion of poster.
Location
Dearborn Heights, Michigan
Loss
$149
Preferred solution
Full refund

Did not repair the problem.

Its not often I leave a poor review in fact Ive only left two negative reviews in my entire life. Im sharing my experience with Mr. Appliance so that the community is aware. I called them out and paid their $119 fee, which was more than the other companies I looked...
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ID
#3630234 Review #3630234 is a subjective opinion of poster.
Location
Hudson, Florida
Cons
  • Problem not fixed and they keep charging

Had .y dryer vent cleaned friday while I was at work and inspected work today Sunday, they were here technician left a piece of dryer vent on my dryer $172

Mr Appliance - Had .y dryer vent cleaned friday while I was at work and inspected work today Sunday, they were here technician left a piece of dryer vent on my dryer $172
Mr Appliance - Had .y dryer vent cleaned friday while I was at work and inspected work today Sunday, they were here technician left a piece of dryer vent on my dryer $172
Had my dryer vent cleaned friday while I was at work and I inspected today Sunday it was never cleaned $172
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ID
#3420615 Review #3420615 is a subjective opinion of poster.
Location
Punta Gorda, Florida
Cons
  • Inadequate service expertise
  • Never did work
New Reviewer

Charged for repair, did not repair,...then disappeared

On 12/27/21, we discovered that our two Edgestar refrigerators were not working. We called Edgestar, They recommended Mr. Appliance, evidently a nationwide repair service. Mr. Appliance sub-contracted the job to Puls. Puls repair tech was Fuad Rahimov. The tech was not...
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ID
#3356414 Review #3356414 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Service
Mr Appliance Repair
Loss
$95
Preferred solution
Full refund
New Reviewer

Refusal to work on my speed queen that is under warranty

Mr Appliance of Pearland does not work on speed queen that is under warranty and refuses to let any other Mr appliance service company that is not in his zone. Which tell me he don't care about the customers.

User's recommendation: do not use these company.

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ID
#3154587 Review #3154587 is a subjective opinion of poster.
Location
Friendswood, Texas
Preferred solution
let other mr appliance work outside there zones

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Verified Reviewer
New Reviewer

You repaired for me.

Technicians were professional and pleasant. They fixed our problem quickly. We would recommend them. I don't think it is very professional to try to dictate how many characters a customer must type.

User's recommendation: Use these people.

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ID
#3096661 Review #3096661 is a subjective opinion of poster.
Location
South Point, North Carolina
New Reviewer

Will not communicate or follow through.Do not know if a replacement part for rerigerator has been ordered

Update by user Oct 08, 2021

no response from Mr Appliance

Update by user Oct 08, 2021

Still no communications after six weeks of phone calls

Original review posted by user Oct 08, 2021
Approximately six weeks ago, technician diagnosed problem with refrigerator ice maker. Asked me to call Mr Appliance the next day and have technician order,a quote was given for new part. (making sure icemaker did not begin to work overnight). I have called service representatives SIX times over last month to see if icemaker could be ordered and every time representative said they would pass along and would give me a phone call and/or e-mail update right away. I am so frustrated and will never use company again, and will share this information with others

User's recommendation: DO NOT USE NO COMMUNICATION OR FOLLOW THROUGH.

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ID
#2949798 Review #2949798 is a subjective opinion of poster.
Service
Mr Appliance Refrigerator Repair
Pros
  • Nice repair tech
Cons
  • No communication no follow up as promised six times
Loss
$150
Preferred solution
Deliver product or service ordered

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New Reviewer

Terrible communication

We scheduled a repair for a LG Refrig. They called the day before to see if they cold move us up - but we were not home then. So kept schedule. They never showed. Called and left a message not returned the next day. So called they said someone left a message but the number they have is my cell and no message. the message was they did not work on LG refrig. but they web site says they did. They were not nice or compassionate about the situation. I would personally purchase a new appliance before I let them service me in the future...the world has no place for companies like this.

User's recommendation: DO NOT USE.

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ID
#2938719 Review #2938719 is a subjective opinion of poster.
Preferred solution
Apology

Iam very disappointed customer.

I called Mr Appliance for my mother's Samsung refrigerator because the ice dispenser wasn't dropping the Ice automatically. Mr Appliance replaced the ice dispenser and put gas in the refrigerator still same problem. Mr Appliance said it has 3 months warranty on the part they replaced. I called Mr Appliance numorus times about the same problem. But Mr Appliance don't come back to fix the pproblem.refrigeratoStihavesa

User's recommendation: Please don't contact Mr Appliance for refrigerator problems because they have no knowledge of fixing samsung refrigerator. Their techs don't have any experience.

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ID
#2785570 Review #2785570 is a subjective opinion of poster.
Cons
  • Dishonesty of problem - bogus repairs- poor customer service
  • No effort placed on fixing ice maker
  • Dishonesty of customer service rep

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New Reviewer

*** Diagnostics

I had Mr. Appliance out to evaluate and repair a refrigerator. I was told it the refrigerator would not cool due to Icemaker coil swelling and it would let the door close. Enough said and i paid the estimate of $380. Mr. Appliance came back and completed the repair and...
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ID
#2672533 Review #2672533 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Pros
  • Came when promised
Cons
  • Dishonesty of problem - bogus repairs- poor customer service
Loss
$380
Preferred solution
They have nothing to give

I felt discouraged the first day I used it because its spinner refused to movie around.

I received the Jumbo washing machine I ordered from your store. However, I felt discouraged the first day I used it because its spinner refused to movie around.
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ID
#2470322 Review #2470322 is a subjective opinion of poster.
Location
Calauan, Calabarzon

Over charge

They told me they charge 99.00 for a sr call but the $99.00 would be applied to the repair if they did the work. They quoted me $204.14 to repair the clothes drier. It needed a new switch. They drove into my driveway at 2:05 pm. They did the repair and handed me the invoice at 2:27. The time was on the invoice. They charged me $163.21 for labor.The repair took 15 min,s. I called the office to negotiate,they said no and hung up on me.I thought this was a local co so I didn,t check them out . Never again. Future customer, don,t just walk away from Mr. Appliance, RUN

User's recommendation: find someone else.

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ID
#2390980 Review #2390980 is a subjective opinion of poster.
Location
Saint Joseph, Michigan

Price gouging

Dryer did not work. They pulled into my driveway at 2:05pm. Handed me their statement at 2:27. Job completed. Labor was $163.21 for 20 min.Thats 489.63 per hr. Don,t just walk away from these crooks RUN away.

User's recommendation: Hang jp you phone. Better yet, don,t call.

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ID
#2389807 Review #2389807 is a subjective opinion of poster.
Location
Saint Joseph, Michigan
New Reviewer

I paid over $400.00 for a washer that is now sitting out side

I have a 5-year-old Maytag Bravos Washer that at first wouldn't finish its cycle, clothes was soaking wet, I called Mr. Appliance for the problem, and he came out, said the washer code needed a washer sensor and water connection for temperature flow. A Week later and over $400.00 out of my pocket he put in new parts. But still the washer was not operating correctly, Had them back twice saying it is off balance by the loads we put in less loads even though I didn't have to do it before. But when the unit stop putting water in it. I was fed up and tossed it outside and bought a new one.

User's recommendation: Donot bother getting it repaired unless its still under warranty. It would be a waste of time and money having repair person out that looks like they are don't know what their doing.

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ID
#2355220 Review #2355220 is a subjective opinion of poster.
Service
Mr Appliance Washing Machine Repair
Pros
  • Speed of service
  • Technicians were nice
  • Quick response
Cons
  • Inadequate service expertise
  • Didnot get fixed right
Loss
$402
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Oven Repair - Billing Questions

Did a good job on oven repair. Did not respond to my questions on my bill, so they turned bill over to collection agency without addressing my questions

User's recommendation: I do not reccomend Mr. Appliance.

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ID
#2338457 Review #2338457 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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