Mr Appliance Reviews

I have never written a negative review before, but I believe people should know about my experience with Mr. Appliance, doylestown pa.I called them to repair my parents' washer and dryer, both of which were only four years old.

The technician diagnosed both machines as needing parts. We were charged a $150 diagnostic fee for each machine, even though it was a single service call and the washer and dryer were right next to each other. Since they said they could fix the machines, we agreed to the repairs. The company returned three separate times, but nothing was ever repaired.

It became clear that the original diagnosis was incorrect. The technician even told us he felt bad about the situation and said he would only charge one diagnostic fee because neither machine had been fixed. He also told us we would receive a credit for the $400 we had already paid. When no refund arrived, I called the office.

Instead of the credit we were promised, I was told we would only receive $85 back. We paid $400 and ended up with two machines that still didn't work because the diagnosis was wrong. Despite this, the company refused to refund the diagnostic fees as promised. My father is a senior living on a fixed budget, so this was a significant financial burden.

Based on our experience, I feel the company handled this situation unfairly.

If you're considering using this company, I encourage you to ask detailed questions about their diagnostic and refund policies before committing to any repairs. Better yet, skip this company altogether due to their shady business practices.

I needed my dryer fixed because it was not heating up. I called Mr.

Appliance because it seemed promising. Let me start with Ryan. He came in and said it was an element in the heater that needed to be replaced and said it would be $340, but he needed a prepayment of $150 to continue work. I stupidly agreed and paid.

Well, he said he would order the parts and come back in a few days. When he did, he only brought half of what he needed, so he left. Then he called out sick and sent another guy to fix the rest, just for that guy to be rude and tell me that it wasn't the heating element at all; it was the timer. I asked if I would be charged for the first diagnosis along with the new diagnosis and the new part, or just the actual diagnosis and new part, just to get told that it would just be the part that I would have to pay for.

I still have to pay for the false diagnosis. What should have been, at most, a $350 bill now comes to $511. Still, nothing got solved, and I don't even want them to come back because what are they just supposed to say? That it's not even that, it's another thing?

Next thing I know, I owe like two grand for real. This company seems very shoddy. I tried calling the business, and the receptionist couldn't even help. She just said that she would look into it and then hung up on me, didn't even ask for my name or anything.

I have blocked them on my debit card, and if they try to pursue further, I've already made a report with the Better Business Bureau. I'm an independent contractor myself; I wouldn't fathom screwing over one of my own clients.

So I too had an issue with my LG 3500ww front load washer. It was leaking.

I got the repair person Wesley. I showed him where the leak was coming from. Now, I am not an appliance repair person, but I am very handy and do most repairs myself. Since this one was coming from very low and towards the front of the appliance, I called a professional.

They told me a $145 diagnostic fee would be applied to the repair if I accepted the quote. I thought, 'Sure, how much could it be to fix a leak?' After Wesley evaluated the unit, he gave me a repair price of $972.00. He told me the leak was coming from the front door seal and the seal cost $600 on its own. He said the part was pretty special.

I declined the repair and told my wife we needed a new washer. She asked me, 'Can you fix it?' I said let me look up a repair video and the part. Well, after watching the video, I looked up the part. The part was $52 on Amazon and the tool was $14.

The fix is an hour from start to finish.

So glad I declined and so sad I didn't look at the reviews before calling this company. Please do not call them.

Only use Mr Appliance if you want damage done to your home and to pay for a service you'll never receive. If I could give 0 stars, I would.

I have had an absolutely awful experience with Mr Appliance and strongly advise others to avoid them.

My stove burner went out, and I was assigned Mr Appliance through my home warranty company, AHS. The first appointment was scheduled for March 21st - the technician (George) no-showed for over four hours past the appointment window. I eventually had to reschedule for March 24th, when George again showed up late.

During the visit, George used metal pliers to forcibly pry my stovetop, despite my clear warning that the stovetop was soldered into the marble countertop, and asking him not to. As a result, he caused severe damage to my marble - deep divots of crushed marble (holes) and impact marks that were absolutely avoidable.

I immediately filed a complaint with AHS (my home warranty who scheduled Mr Appliance) and submitted extensive photo evidence to both AHS and Mr Appliance's manager, Melissa.

Since then, my experience has gone from bad to worse:

- I have submitted almost a dozen emails to Mr Appliance (Melissa) with no response.

- I have called over 40 times, often being placed on hold for 15+ minutes or having my calls completely ignored.

- I have left numerous voicemails and never received a call back.

- I managed to speak to Melissa once, and she promised a call back the next day to discuss compensation for the damage. That call never happened, and follow-up attempts have been met with complete silence.

I have filed a BBB complaint regarding their refusal to address the damage and the ongoing lack of communication.

Meanwhile, my stove burner remains broken, and Mr Appliance continues to refuse to schedule service or address the damage they caused.

Despite being told by AHS that Mr Appliance would contact me, they have not. Every day, I spend valuable time trying to get a response, with absolutely no resolution.

Their complete lack of professionalism, accountability, and customer service is staggering. I have detailed records of all communication attempts and photo proof of the damage, and I am now prepared to pursue legal action if this is not resolved.

Bottom line:

- Mr Appliance caused major damage to my home.

- Mr Appliance refuses to respond, repair the damage, or complete the original service (despite being paid for it).

- Mr Appliance ignores emails, calls, and even BBB complaints.

Avoid this company at all costs

Starting the Thursday before Thanksgiving our ovens went out. Tuesday they came out,couldnt get them started.

Could sell me a $1400 repair part. It would be in Thursday after Thanksgiving. Oddly when he went to write up order ovens came on! But was told the part would keep failing so we went through with order.

Week went by NOTHING. Week 2 went by NOTHING I called and they thought part would be in and they could do it some time CHRISTMAS EVE they could not give a time range! Office coordinator ASHLEY a real peace of work(will not be using this company again mainly bc of her). We rescheduled to Jan2.

Repairman arrived thought he was working on a stove so did not bring the dolly. It will be 2 more weeks before they could schedule. Jan 14 they arrive the part they ordered IS WRONG!!! They will now need to ship part to manufacture to get it fixed.

Week goes by NOTHING! Week 2 goes by NOTHING! I called and they cant find the order they will call me back. No they didnt.

I called back. It will be another week. I call again they can put it in Presidents Day. They come, the manufactured part is missing an important junction!!!

They will call me with solution the next day. No they didnt. I called and they think they have solution they will call back with appointment! Guess what NO THEY DIDNT!!!

Im still waiting. 91 days

Lady who answers phone Super nice

Technicians nice but cant get their act together

Ashley the office worker - AWFUL, would have fired her by now at our business

I have used the local Weatherford, Texas Mr. Appliance three times.

The first two times were great. This last time not so much. You be the judge. The tech came out, spent some time with my eight year old washing machine and informed me that the motherboard was bad ...

oh ... and the part isn't made anymore. I thought, well I just replaced the dishwasher that was only eight years old, (on the advice of Mr. Appliance) so okay.

I guess they don't make 'em like they used to. I had no qualms about paying the $139.64 diagnostic fee and sent Dave the technician and his trainee on their way. Afterall, I had recently come to trust this company. I told my wife the news, and I started searching online for a new washing machine.

Not thirty minutes later, my wife calls and says she found the part on the website of an authorized parts distributor for our washing machine. I called the distributor to verify that the part was still being manufactured and was in stock. Indeed, the part was being manufactured. It was a new part, not a refurbished part and yes, it was in stock.

I called Mr. Appliance back the same day. I sent them a screen shot of the part from the distributor's website and was told David the technician would be getting in touch by the end of the day. No call came, even after making two more follow-up phone calls to Mr.

Appliance. I called the next morning, I had a difficult time trying to explain my situation for being interrupted by the person on the other end of the line. I tried to explain I would like the technician to get in touch so we could discuss his further recommendation and perhaps complete the repair. However, after continual interruption, it was impossible to get that point across.

I finally just said I think I'd like a refund. I was told there would be no way I would ever receive a refund for a diagnostic call. I tried to explain, again with great difficulty for being interrupted, the report I was given was not correct and that the part was not discontinued. I was then told Mr.

Appliance only buys parts from a limited number of distributors because of quality issues. (I suspect it's really because of wholesale price issues. Why? Because the distributor of my part is authorized and preferred by the manufacturer of my washer and dryer set and sells to the public.) Again, I was told in no uncertain terms that I would not be receiving a refund.

So, here's the deal. I feel certain, Mr. Appliance will most likely write a response to this review. That's certainly within the company's right.

But take my advice, look at this company's over all Trustpilot rating. This many unhappy customers can't all be wrong. My advice. Stay as far away from Mr.

Appliance as possible. Here's the detailed conclusion to my rating. 1) Is Mr. Appliance trustworthy?

No. I feel as though someone has lied to me and became combative over the phone rather than help me with my problem. 2) Is Mr. Appliance a customer-centric company, willing to entertain fair and satisfactory conclusions in order to retain repeat customers.

No. This was the third time I hired the company, yet I was unfairly treated and mishandled on the phone. Mr. Appliance is NOT customer-centric.

They are Mr. Appliance-centric. 3) What next? I'm deciding whether it's worth the $139.64 to take them to small claims court.

I feel certain, company's like Mr. Appliance are counting on me telling myself its not worth it. To their way of thinking, what fool would go to the trouble of setting a court date for a just $139.64.

Hmmm. I just must might.

The service repairman, Adam, came out to diagnosis our dishwasher that would not cycle all the way through. He spent 10 minutes "listening" to the dishwasher try to cycle through and said, "it's your circulation watch motor".

Since the dishwasher was only 2 years old we paid the $500 to replace the circulation watch motor, only to realize it was NOT the circulation watch motor. After MULTIPLE calls to Mr. Appliance, it was finally diagnosed as a $50 pressure switch. We wasted $500 for a pump that did not need to be replaced, when the fix was a $50 pressure switch.

DO NOT USE MR.

APPLIANCE, THEY HAVE NO IDEA WHAT THEY ARE DOING. THEY ARE JUST GUESSING.