Mr Appliance Reviews

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service repair part problem tech parts refrigerator appointment customer week
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Mr Appliance called me today to tell me I won't get the refund I was told I would get on Friday, 10/12/2020. Filed complaint with BBB all my notes ready. Tired of the stress but standing on principal. When they told me could not be fixed and originally told no refund,...
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ID
#2223932 Review #2223932 is a subjective opinion of poster.
Location
Stevensville, Maryland
Loss
$579
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
I had Mr. Appliance out to evaluate and repair a refrigerator. I was told it the refrigerator would not cool due to Icemaker coil swelling and it would let the door close. Enough said and i paid the estimate of $380. Mr. Appliance came back and completed the repair and...
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ID
#2672533 Review #2672533 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Pros
  • Came when promised
Cons
  • Dishonesty of problem - bogus repairs- poor customer service
Loss
$380
Preferred solution
They have nothing to give

I felt discouraged the first day I used it because its spinner refused to movie around.

I received the Jumbo washing machine I ordered from your store. However, I felt discouraged the first day I used it because its spinner refused to movie around.
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ID
#2470322 Review #2470322 is a subjective opinion of poster.
Location
Calauan, Calabarzon

Over charge

They told me they charge 99.00 for a sr call but the $99.00 would be applied to the repair if they did the work. They quoted me $204.14 to repair the clothes drier. It needed a new switch. They drove into my driveway at 2:05 pm. They did the repair and handed me the invoice at 2:27. The time was on the invoice. They charged me $163.21 for labor.The repair took 15 min,s. I called the office to negotiate,they said no and hung up on me.I thought this was a local co so I didn,t check them out . Never again. Future customer, don,t just walk away from Mr. Appliance, RUN

User's recommendation: find someone else.

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ID
#2390980 Review #2390980 is a subjective opinion of poster.

Price gouging

Dryer did not work. They pulled into my driveway at 2:05pm. Handed me their statement at 2:27. Job completed. Labor was $163.21 for 20 min.Thats 489.63 per hr. Don,t just walk away from these crooks RUN away.

User's recommendation: Hang jp you phone. Better yet, don,t call.

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ID
#2389807 Review #2389807 is a subjective opinion of poster.
New Reviewer

I paid over $400.00 for a washer that is now sitting out side

I have a 5-year-old Maytag Bravos Washer that at first wouldn't finish its cycle, clothes was soaking wet, I called Mr. Appliance for the problem, and he came out, said the washer code needed a washer sensor and water connection for temperature flow. A Week later and over $400.00 out of my pocket he put in new parts. But still the washer was not operating correctly, Had them back twice saying it is off balance by the loads we put in less loads even though I didn't have to do it before. But when the unit stop putting water in it. I was fed up and tossed it outside and bought a new one.

User's recommendation: Donot bother getting it repaired unless its still under warranty. It would be a waste of time and money having repair person out that looks like they are don't know what their doing.

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ID
#2355220 Review #2355220 is a subjective opinion of poster.
Service
Mr Appliance Washing Machine Repair
Pros
  • Technicians were nice
  • Speed of service
  • Quick response
Cons
  • Didnot get fixed right
  • Inadequate service expertise
Loss
$402
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Oven Repair - Billing Questions

Did a good job on oven repair. Did not respond to my questions on my bill, so they turned bill over to collection agency without addressing my questions

User's recommendation: I do not reccomend Mr. Appliance.

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ID
#2338457 Review #2338457 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Price gauging

Hello , I called and had a tech out today who was very polite was'nt his fault he works for this company He did the diagnostic on my and came back with a $400 price all my dryer needed was a $34 heating element so I paid my $99 diagnostic charge and ordered my part of amazon!

User's recommendation: Dont use.

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ID
#2314657 Review #2314657 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Loss
$100
We called mr appliance in Scarborough Maine to repair our Ge profile range and he came out days later to assess that the circuit board control no longer working, the range is discontinued but he could still get the part. He charged us for half of the repair bill and we...
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ID
#2291037 Review #2291037 is a subjective opinion of poster.
Location
Saco, Maine

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Verified Reviewer
New Reviewer

Poor and dishonest service

Mr appliance repair came to my house to repair our Ge profile range. They charge 119 dollars to tell me the circuit board needs to be replaced, that the oven is discontinued (10 years) but he can still order the part and had us pay half now (250) and half when the part came in. We waited 15 days and called mr appliance and the owner told us that they cant get the part. It would have been appropriate if they had let us know that right away and we had to call them to find that out. Not a big fan of poor service, so beware, go to a reputable repair place that cares about the customer. We still had to pay the $119 for their guy to come out

User's recommendation: Beware.

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ID
#2291012 Review #2291012 is a subjective opinion of poster.
Location
Scarborough, Maine
Service
Mr Appliance Stove Repair
Cons
  • Customer service or the knowledge of the product
  • Overall experience with this company
Loss
$119
Preferred solution
Let the company propose a solution

Dissatisfaction

Overcharged. Usury. Unethical. Charged $876 for a part costing $150 No receipt for payment made

User's recommendation: Be very careful re pricing and quotes.

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ID
#2265305 Review #2265305 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

They do not respond to a problem they created

Called to have ice maker fixed. They fixed the ice maker but took the door with them and never reinstalled it. I called and was told someone would return the door. I called a week later and was transferred to Jessica who assured me things would be taken care of. Never happened.

User's recommendation: STAY AWAY!!

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ID
#2234872 Review #2234872 is a subjective opinion of poster.
Location
Spring Valley, Nevada
Service
Mr Appliance Refrigerator Repair
Pros
  • Fixed ice maker but took part needed to operate
Cons
  • Overall experience with this company
  • No support
Loss
$150
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
mr appliance of spring came out to repair my whirlpool clothes dryer. asked girl on the phone how the pricing worked. she said $99 for them to come out and diagnose the problem. if i decided to use them to do repair the $99 would apply to repair. guy showed up, i had...
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ID
#2212440 Review #2212440 is a subjective opinion of poster.
Location
Montgomery, Texas
Service
Mr Appliance Dryer Repair
Loss
$225
Preferred solution
Let the company propose a solution
New Reviewer
I am appalled at how this company is run! I had a repairman come to my home. I am almost 70 with very serious health issues. I expected them to be a professional company and wear their PPE while here and they DO NOT! The customer has to ask! He did put it on when I...
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ID
#2104565 Review #2104565 is a subjective opinion of poster.
Location
Mclauchlin, North Carolina
Loss
$159
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cost to repair refridgerator ridiculous

Friday July 10,2020 I had a service man from Mr Appliance to our home to check our sub-Zero. Johathan stated $3,453.00 to repair. I found all parts needed to be $591.00. Mr Appliance wanted over $2,800.00 for labor for a few hours work.

User's recommendation: I would never call them and highly suggest not to use them.

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ID
#2063999 Review #2063999 is a subjective opinion of poster.
Location
Chardon, Ohio
Preferred solution
Pay a reasonable price for service call only (complaint filed with visa
New Reviewer

Terrible customer service

Called mr appliance came the house on time diagnosed my bosch dryer with a broken drum wheel wait a week then a second technician can to install it only to find out wrong part was ordered and now its double the price and I have to wait another 6 days wouldn't expedite fed ex shipping hottible I hate them
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ID
#2044919 Review #2044919 is a subjective opinion of poster.
Location
New Providence, New Jersey
Preferred solution
Apology

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