Terrible!! They send a tech out to repair a broken motor on our freezer ice maker.
He looks at it - tells us there is no access panel - so we would have to replace the whole door for $2200. We are not suckers! So he charges us $89 to then tell us can't be repaired. I spend 15 minutes online and find the access panel through the front side....called Hobbs Appliance - he fixes it quickly easily for 250.
So Mr Appliance charges 89 for wrong information, and at first tries to significantly upsell. Tried to contact them twice via email to get my money back since they did nothing on the service call other than give me bad information - of course now they won't respond back?
Product or Service Mentioned: Mr Appliance Repair.
Reason of review: Poor customer service.
Monetary Loss: $89.
Preferred solution: Full refund.