Mr Appliance
Reviews and Complaints
Ge Profile Refrigerator Review
Mr Appliance of Middlesex & Sommeset County, NJ
WE had Mr Appliance of Middlesex & Sommerset County come to our rental property to fix an issue with the clothes dryer. Here is a sequence of events:
- were told the vent was blocked; paid nearly $215 for vent cleaning vs. our usual $79
- then when it did not work, were told the coil and igniter was not working - paid another $175 [total $390]
- then were told that the thermostat is not working - wanted another $98 but agreed to $45
- we just finished installing the thermostat and the technicians informs that it is a vent problem and that they are not specialist and that we need to call a specialist.
So, after 4 trips and with hours spent we are back to square one. We have now decided to call the vendor who regularly services our vents and has expertise in this area.
I have called the company once to ask the question as to how they can justify recommending nearly $400 of repairs when dryers can be purchased as cheaply as $500.
I will never call this company or any of the Mr Appliance agents ever again.
- Ovrall service
Preferred solution: Let the company propose a solution
Mr Appliance Oven Repair Review from Willoughby, Ohio
Mr Appliance - Repair Review from Spring, Texas
DO NOT EVER CALL MR. APPLIANCE IN THE CONROE/WOODLANDS ARE.
THEY CAME IN A LITERALLY SABOTAGED MY WASHER SO THEIR SISTER COMPANY COULD COME FIX THE FLOORS...... LET ME EXPLAIN.
We had an issue with our washing machine and called on Mr. Appliance to do the job.
One hour after they left my kitchen was flooded ( i just had laminate floors put in). The issue to begin with was that the washer wasn't draining. By the time they left not only did the washer not drain but they had broken the water line. So whilst I am thinking the thing is fixed ,there is a slow leak that has ruined my floors in my entire kitchen.
To make matters worse, we called the company back to complain and they send out someone to look over the floors and see what could be fone. In the midst of this meeting, the original *** showed up and began to scold me telling mr that this is what happens every time he tries to cut someone a break and how ungrateful I . Theeeen proceeds to let me know that the owner of the company he works for is also the grandfather of the young man who owned the floor restoration company who was here to look at the damage to the floor. All in all the two have a guge racket going and my brand new floor is completely ruined.
To make it all the reality nightmare, the *** blamed us for the leak and who was waiting in the wings? The grandson who owned the floor company ready to give me an estimate on new flooring.
STAY AS FAR AWAY FROM THESE GUYS AS POSSIBLE. THEY WILL RIP YOU OFF AND TRY TO MAKE WORK FOR THEIR FAMILIES AS WELL.
Mr Appliance NO SHOW
On thier website they have Saturday and Sunday appointments available. So when our dryer went out on a Saturday I went online and selected a Sunday 8-1200 appointment.
I even got an email CONFIRMATION of appointment. Well guess what, I wasted 5 hours of my Sunday waiting for a repairmain that did not show up. I called the number 3 times, first two times operator said they will reach out to him and have him call me. Never happened.
#rd call I was advised they do not o Sunday appointments so I asked then why do I have an enail confirmation AND on thier website it says they do. No answer. So we wasted a Sunday where we could have got things done. Monday morning a rep called and said they were on my way to the house to do repairs and he said he left a voicemail Saturday saying they do not work Sundays.
No voicemail was recieved. Talk about a very uncaring, unresponsive company.
I would not let them fix my dryer for free now. I should have known when I saw they have the highest service call fee out there, but I was needing service asap.
Poor Service
Run away!
MW oven diagnosis
The problem I reported was that the door sensor on my Bosch MW oven was malfunctioning some of the time and showing the door open. We had to push and wiggle the door to get the MW to operate. The tech showed up and in two minutes concluded that two switches were defective and had to be replaced ($380). If the switches were defective the unit wouldn't have operated at all. I did not agree with the diagnosis and after the tech left I took off the external cover (12 screws and about 20 minutes) then unscrewed the switch housing (2 screws and about 1 minute), lubricated the two switch activators, reseated the switch housing and firmly screwed the unit back in place (5 minutes), put the external cover back on (10 minutes) and the unit is back to working fine. Prospective customers (victims?) should know what level of expertise and "service" to expect for the $80 diagnostic fee.
- Lack of expertise and lack of hands on trouble shooting
- High estimate for proposed un-needed repair
Preferred solution: Let the company propose a solution
Totally unprofessional company! Stay away
These unprofessional customer service people Ashley had me waiting in from 7am to 12pm for a dryer repair man, then when I called to ask when he would be arriving as I took off of work hoping I can go in for the afternoon, she tells me I am on the schedule for 1pm until 4pm.
Who does this to people. I was soo upset and she had No apology but sadi agter I was freaking out, that" I dont seem like I want a repairman to come out!"how can you be fresh to an already very upset customer?
She should have been heart fully sorry for the screw up! she said another girl wrote it up yesterday. that doesnt help me!
very unprofessional. I have a strong feeling this girl took me off the list.
They dont care, Horrific customer service!!
Preferred solution: Let the company propose a solution
The worst service I ever had.
- Service front desk
Preferred solution: Full refund
Rip Off
Had Mr. Appliance out on the 28th of January, 2016 to replace a "Lid Switch" on my Whirlpool Thin Twin Washer/Dryer Combo.
He said he did not have the part and it would have to be ordered. He also told me that the entire unit would have to be pulled out and repaired from the back, and that the Total Cost would be $315.21. My Son paid $100.00 Deposit. After I had received this information, I looked this up on U-Tube, and come to find out, the unit did not have to be pulled out.
I went to Appliance Warehouse in Marietta, Ga. and got the part for $32.85 and my Son and his Friend replaced the Lid Switch in about 45 minutes. Mr.
Appliance Invoice states: Expert Appliance Repair, it should say "Total Rip-Off". They say my Son will get $21 of his $100 Deposit back, I think he should get 1/2 ($50) back because the Service Man said it would have to be repaired from the back of the unit, when there was no way, when all repairs are done on the front of the unit.
- Inadequate service expertise
Preferred solution: Full refund
Mr Appliance Oven Repair Review
Mr Appliance Washing Machine Repair Review from Mundelein, Illinois
- Them hiding the fact that they were not certified by miele
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Saint John, FloridaScam artists
Preferred solution: Let the company propose a solution
Terrible Service
Mr. Appliance from North Houston and Montogomery is horrible.
In a nutshell their technicians are incompetents, their customer service personnel is rude, and their management is non-responsive.
Technician was incompetent and didn't know how to run diagnostics test on a Kitchenaid Dishwasher. I questioned their diagnosis and customer service got defensive over the phone. Their management didn't even reply when I asked for their assistance.
At the end their proposed repair would have not fixed the problem.
Wasted $95 and ended up having to call Sears for proper service. Stay away from this company.
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This company needs to be SHUT DOWN!
I had a similar experience and felt unsafe, almost called police to come.
I would post my name but these people are actually scary.